Remote help, step by step.

The steps

1. We call you at your appointment time

   Book a remote session online or call us at (984) 370-HELP. At your appointment time, we call you. Have your computer turned on and nearby.

2. Download the remote help app

   We'll ask you to open this page and click the button for your computer. It's a small, free app called RustDesk.

   Download for WindowsMost PCs and laptops Download for MacNewer Macs (Apple M1 and later)

   Older Mac with an Intel chip? Use this Mac download instead. Not sure which you have? We'll check together.

3. Open the app

   On Windows

   1. Open the file you just downloaded (usually in your Downloads folder).
   2. If Windows asks "Do you want to allow this app to make changes?", click Yes.
   3. There's no need to install it. The app opens and runs right away.

   On a Mac

   1. Open the download and drag RustDesk into your Applications folder, then open it from there.
   2. Your Mac will ask to allow Screen Recording and Accessibility. Open System Settings › Privacy & Security and switch RustDesk on for both.
   3. We'll read you two short server settings to type in. We'll walk you through all of it on the phone.

4. Read us your ID and one-time password

   The app shows "Your ID" (a number) and a one-time password. Read both to us over the phone. Only do this while you're on the phone with us.

5. Click Accept

   A box pops up asking whether to let us connect. Click Accept. Nothing happens on your computer until you do.

6. Watch while we work

   You'll see the mouse move as we work, and we'll explain what we're doing as we go. Ask questions anytime. You can end the session whenever you like by clicking Disconnect or just closing the app.

7. All done

   When we're finished, we disconnect and you can close the app. The password changes after every session, so we can't connect again without you giving us a new one. Square emails you the invoice afterward.

Price: remote sessions are $45 per half hour, with a 30-minute minimum.